FAQ's

What is 118.com?


118.com is free the web-based directory search service of 118 118, the UK's most called service for finding businesses, people, train times, film & cinema details and much more besides.



How do I find what I want?


Just fill in the relevant search boxes on the homepage and click the 'FIND' button. It doesn't matter whether you use upper or lowercase letters or abbreviations, because the 118.com site will help pinpoint what you're looking for.



What do I do if nothing is listed?


There are several reasons why you may not find matching listings held on our national database:

  1. Business search
    Sometimes businesses may be listed as a different type, or category, so try using another word to describe their product or service. Click here for search tips.
  2. People search
    It is essential you enter the name or region of the town where you think the person lives. UK Data Protection rules require that an approximately correct area be selected for the search, for example the area covered by a local telephone directory. Click here for search tips.

How can I get my business included on 118.com?


You can click on 'add your business' at the bottom of the home page or in the footer links of every page of 118.com and add your information. We'll contact you to check your details and then you'll be added to our directory.



How do I advertise in 118.com?


You can call our free phone number 0808 1000 118 or send an enquiry to sales@118118media.com. For more details on 118118 products for advertisers, please see the 118118 Media section on this site.