I wish to congratulate 118 118 on achieving some great results in regard to our current advertising. It certainly has been the most effective advertising that we have bought in the last few years.

Thanks for all your help with our 118118 campaign, it's great and works well. We get all our calls from having this service. We wouldn't be without it.

Further to our meeting this afternoon I confirm that, having reviewed the results obtained in the last year and in light of the new innovations which are on offer to us, I have renewed our order for a further 12 months. I am grateful to you for your indication that you will provide us with quarterly updates on the progress of the service and believe that this will enable me to track more closely the benefits which we are deriving.

Thank you for your time and I hope that this is the start of a mutually beneficial working relationship.